Refund Policy

pawpado is pay-as-you-go. You top up a credit balance (minimum Rp 50,000), and your wallet is debited by the second while a GPU instance is running and by the GB-hour for storage. There is no monthly subscription fee.

Credits in your wallet that have not yet been spent on compute or storage are refundable on request.

• Refund window: any time while your account is in good standing. Closed accounts have a 90-day window from the date of closure.
• Minimum refund amount: Rp 50,000. Smaller balances can be applied to a future top-up but are not refunded individually.
• Refund to original payment method when supported by the gateway; otherwise to a bank account you nominate after identity verification.
• Refunds are processed within 7 business days. Bank/issuer processing time may add up to 14 days beyond that.

Time you've already spent running an instance, and storage you've already provisioned for the period, are non-refundable. This includes:

• Sessions you started and didn't actually play in. Stop the instance from your dashboard or via the CLI to halt billing.
• Storage on a volume you keep allocated. Resize down or delete to stop the storage clock.
• Bandwidth or third-party costs we pass through at cost (currently none, but reserved for future hardware regions).

If a session is unusable due to an issue on our side (instance fails to boot, network outage on our path, verifiable bug that crashes your stream > 5 minutes into the session), we credit the affected time back to your wallet. Open a ticket within 7 days of the session with the session ID.

Issues caused by your own network, your own peripherals, or third-party game launchers / DRM are not eligible.

Workspaces share a single wallet at the workspace owner's level. Refunds are issued only to the workspace owner, on the original payment method or a verified bank account.

Email support@forjio.com with:

• The account email
• The top-up invoice number or session ID
• The reason and the amount

We respond within 2 business days.

Governed by the laws of the Republic of Indonesia.

PT Forjio Teknologi Indonesia
Jl. Parkit, Blok I, No. 48, RT 004, RW 001,
Cempaka Permai, Gading Cempaka,
Bengkulu, Bengkulu 38221
+62 815-2999-0219
support@forjio.com